At YOUR COMPANY NAME (“Company”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website yourwebsite.com (the “Website”) or use our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain data automatically collected when you interact with our Website.
1.1 Information You Provide
- Contact information (name, phone number, email address, postal address)
- Service request details (appliance type, issue description, preferred appointment time)
- Billing or payment details (if applicable)
- Messages or feedback submitted through our forms or email
1.2 Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our Website
- Device information and operating system
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your personal information to:
- Provide and manage our appliance repair services
- Respond to your inquiries and service requests
- Process payments and issue invoices
- Improve our Website and customer experience
- Send service updates, appointment reminders, and special offers (with your consent)
- Comply with legal obligations and prevent fraud
3. How We Share Your Information
We do not sell or rent your personal information. We may share limited information with:
- Trusted service providers or contractors assisting us in delivering our services
- Payment processors (for secure billing transactions)
- Legal or regulatory authorities if required by law
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, please note that no method of online transmission or storage is completely secure.
6. Cookies and Tracking Technologies
Our Website uses cookies to improve functionality, analyze traffic, and enhance user experience. You can choose to disable cookies in your browser settings, but some parts of the Website may not function properly as a result.
7. Third-Party Links
Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
8. Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for certain uses of your data at any time by contacting us directly.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we become aware of such data, it will be deleted immediately.
10. International Data Transfers
All data collected is stored in Canada and processed in compliance with Canadian privacy laws (PIPEDA). If data is transferred outside of Canada, appropriate safeguards will be applied.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date below indicates when this Policy was last revised.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: